Remote Jobs on AfriSplash Remotely

Remote Jobs on AfriSplash Remotely

The gateway to Africa's remote workforce🌍

Remote (Full remote)
Customer service agent

As a Customer Service Agent, you'll be responsible for:

  • Provide support to customers via Intercom (chat and email) with KPIs and occasional phone support throughout the shift.
  • Seek to improve customer satisfaction with each conversation.
  • Ensure the recent update is documented in our internal systems by maintaining active communication side-by-side with other departments like processing agents.
  • Attend all meetings as scheduled.

Become SME (subject matter expert) in one (1) iVisa processing area, and one (1) iVisa product.

What will make us choose you?

  • +1 year in bilingual customer service.

Want to grow in iVisa and go the extra mile to learn and provide the best service to our customers.

  • Have excellent communication skills and the ability to generate empathy.
  • Are empowered and full of energy to challenge the status quo.
  • Are open to taking on new challenges and working in an environment of constant change due to our accelerated growth.
  • Want to be a fundamental part of building the team and the foundation for the iVisa experience.

Advanced English level.

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