Remote Jobs on AfriSplash Remotely

As a Customer Service Agent, you'll be responsible for:

• Provide support to customers via Intercom (chat and email) with KPIs and occasional phone support throughout the shift.
• Seek to improve customer satisfaction with each conversation.
• Ensure the recent update is documented in our internal systems by maintaining active communication side-by-side with other departments like processing agents.
• Attend all meetings as scheduled.

Become SME (subject matter expert) in one (1) iVisa processing area, and one (1) iVisa product.

What will make us choose you?

• +1 year in bilingual customer service.

Want to grow in iVisa and go the extra mile to learn and provide the best service to our customers.

• Have excellent communication skills and the ability to generate empathy.
• Are empowered and full of energy to challenge the status quo.
• Are open to taking on new challenges and working in an environment of constant change due to our accelerated growth.
• Want to be a fundamental part of building the team and the foundation for the iVisa experience.

Advanced English level.