Remote Jobs on AfriSplash Remotely

What Will You Do?

• You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to:

• Create solutions to assist the customer from becoming further past due and get them current, where possible 
• Create a solution to assist the customer to cancel or stop vehicle repossession
• Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)

You help these customers by:

• Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
• Professionally and respectfully working with customers to help them bring and keep their account current
• Ensuring the information that we depend on to contact the customer is up to date
• Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation
• Supporting additional customer service requests

What Skills/Experience Are We Looking For?

Must have:

• High School Diploma
• High speed internet connection with a minimum of 15mbps download speed

Nice to have:

• Previous customer service and/or collection experience in call center environment
• Experience in the finance or automotive industry
• Experience in any position where you had to demonstrate excellent customer support or persuasive skills

Who We Are…

Credit Acceptance is an award-winning workplace having been on Fortune’s Top 100 Workplaces list 8 of the last 9 years!

We offer a great work environment, awesome Team Members, competitive benefits, progressive career opportunities, and we work hard to ensure every Team Member is empowered to work to their fullest potential

We are an indirect auto finance company who has been in business for over 50 years!

We offer automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit