Remote Jobs on AfriSplash Remotely

Remote Jobs on AfriSplash Remotely

The gateway to Africa's remote workforce🌍

Remote (Full remote)
Head of client services

Responsibilities include, but are not limited to: 

  • Develop, manage and scale a large-scale Client Service organization and complements our existing operational delivery functions.
  • Reimagine the client journey end-to-end, and and develop the frameworks and strategies for overseeing their experience, service levels, and engagement
  • Collaborate with cross-functional teams, such as Product, as the voice of the customer to adapt our client-facing offerings, products, reports, and user experiences
  • Lead (identify, manage, develop) senior account managers with goals and incentives to retain and expand our large expertise accounts
  • Create Client Services tools and metrics to manage the book systematically, ultimately to perceive and maximize profitability, client satisfaction, and retention
  • Partner with Growth to GTM in new industry verticals

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