Remote Jobs on AfriSplash Remotely

Responsibilities include, but are not limited to: 

• Develop, manage and scale a large-scale Client Service organization and complements our existing operational delivery functions.
• Reimagine the client journey end-to-end, and and develop the frameworks and strategies for overseeing their experience, service levels, and engagement
• Collaborate with cross-functional teams, such as Product, as the voice of the customer to adapt our client-facing offerings, products, reports, and user experiences
• Lead (identify, manage, develop) senior account managers with goals and incentives to retain and expand our large expertise accounts
• Create Client Services tools and metrics to manage the book systematically, ultimately to perceive and maximize profitability, client satisfaction, and retention
• Partner with Growth to GTM in new industry verticals