Remote Jobs on AfriSplash Remotely

What you’ll do

• Portfolio Excellence: Take charge of managing an AR portfolio valued at 15-25 million, demonstrating your expertise in navigating varying complexities
• Zendesk: Provide exceptional support by efficiently managing the Zendesk case queue specific to your portfolio, ensuring inquiries and concerns are addressed promptly and professionally.
• Financial Insight: Review customer cash on account and meticulously evaluate credit balance applications, leveraging your acumen to maintain accurate account records.
• Third-Party Account Management: Skillfully oversee accounts on third-party billing portals (such as Ariba, Coupa, Taulia, etc.), ensuring seamless transactions and streamlined processes.
• Account Maintenance: Expertly manage an AR portfolio, auto-pay and support hold accounts, ensuring operational efficiency and contributing to a seamless customer experience.
• Tech Savvy: Learn to navigate GitLab, creating issues and Wiki pages enhancing collaboration and contributing to documentation accuracy.
• Process Enhancement: Play an active role in driving continuous process improvement, actively participating in the implementation of strategies that elevate operational effectiveness.
• Dispute Resolution: Serve as the first point of contact for customer disputes and escalations, demonstrating your diplomatic and solution-oriented approach to conflict resolution.
• Financial Stewardship: Quarterback the remediation of potential bad debt on a quarterly basis, showcasing your commitment to fiscal responsibility and risk mitigation.