Remote Jobs on AfriSplash Remotely

Requirements

• You have empathy and love for helping and coaching people

• You have minimum 2-3 years of experience managing customer support teams (Tech or FinTech environment is a plus) with more than 10 members

• Proven experience leading support teams in a high-growth and high-paced environment

• Strong analytical skills: You can turn data insights into projects that positively influence customer satisfaction (CSAT) with our product. You leverage data to improve, build and deprecate processes, making our customer journey seamless and efficient

• A problem solver: You lead by example and foster a ‘can do’ mentality in your team

• Preferably with Remote Work experience: You have managed and succeeded overseeing remote teams