Remote Jobs on AfriSplash Remotely

Remote Jobs on AfriSplash Remotely

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Remote (Full remote)
Customer Support Data Analyst

Day-to-Day Responsibilities

  • Extract, manipulate and centralize the data from Customer Support’s different tools and ensure it’s accessible to operational leaders from each Line of Business across Customer Support
  • Execute complex SQL queries to maintain custom tables, ensuring the integrity and accuracy of the stored data
  • Use data visualization tools to create high-level dashboards that provide clear views of critical customer support metrics
  • Collaborate with stakeholders across the organization to understand their data reporting and analysis needs, ensure the relevant data is accessible so they can achieve their goals
  • Work closely with other members of the TechOps team to determine the tracking, storage, and presentation of data for new Customer Support related initiatives
  • Create and maintain detailed written documentation of queries, processes, and dashboards to ensure a clear understanding of data-related workflows
  • Write investment memos and scoping plans for data-related initiatives in Customer Support 
  • Drive forward data-related initiatives in Customer Support, coordinating with multiple stakeholders and ensuring the project runs to time

Profile Must Haves

  • You are proficient in SQL
  • You have significant experience working with data warehouse tools (e.g. Snowflake) and data visualization tools (e.g. Metabase, Hex)
  • You have experience working with Customer Support-related data
  • You and have strong mental models for how tech stacks and data structures can enable a world class Customer Support experience 
  • You are exceptionally good at math and comfortable navigating messy data. 
  • You can write clearly structured and precise documents
  • You have extremely deep attention to detail, making sure nothing is overlooked

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