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Remote Jobs on AfriSplash Remotely
The gateway to Africa's remote workforce🌍
Palta
Remote
(Full remote)
Customer Support Specialist
Full-time
What you will do:
- Providing our users with an outstanding customer experience - it’s part of our mission to make Lensa users feel happy whilst using our apps
- Communicate with users via email and Zendesk (no calls)
- Identify customer needs and help customers use specific features
- Identify cases that need to be escalated and escalate effectively
- Take the extra mile to engage customers
- Inform customers about new features and functionalities
- Share feature requests and effective workarounds with team members
- Provide feedback on the efficiency of the customer service process
- Attend daily and weekly team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.
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