Remote Jobs on AfriSplash Remotely

Remote Jobs on AfriSplash Remotely

The gateway to Africa's remote workforce🌍

Remote (Full remote)
Customer Support Specialist

What you will do:

  • Providing our users with an outstanding customer experience - it’s part of our mission to make Lensa users feel happy whilst using our apps
  • Communicate with users via email and Zendesk (no calls)
  • Identify customer needs and help customers use specific features
  • Identify cases that need to be escalated and escalate effectively
  • Take the extra mile to engage customers
  • Inform customers about new features and functionalities
  • Share feature requests and effective workarounds with team members
  • Provide feedback on the efficiency of the customer service process
  • Attend daily and weekly team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.

Get the latest job publications.
Join our mailing list.