Remote Jobs on AfriSplash Remotely

As a Refund Assistant, you'll be responsible for:

• Review and process refund requests following our Refund Policy.
• Escalate complex cases with the corresponding areas.
• Report trends and common problems customers are facing with our products.
• Contact customers to avoid bad reviews/chargebacks.
• Update internal training documents of the area.

What will make us choose you?

• Able to organize and prioritize your workload with excellent time management.
• You have a strong eye for details
• You have a strong capacity to identify improvement opportunities and design solutions.
• You have strong analytical, research, and communication skills.
• Customer Service experience
• Advanced English level: written and spoken
• Responsible, organized, and constant learner.