Remote Jobs on AfriSplash Remotely

Remote Jobs on AfriSplash Remotely

The gateway to Africa's remote workforce🌍

Remote (Full remote)
Refund Assistant

As a Refund Assistant, you'll be responsible for:

  • Review and process refund requests following our Refund Policy.
  • Escalate complex cases with the corresponding areas.
  • Report trends and common problems customers are facing with our products.
  • Contact customers to avoid bad reviews/chargebacks.
  • Update internal training documents of the area.

What will make us choose you?

  • Able to organize and prioritize your workload with excellent time management.
  • You have a strong eye for details
  • You have a strong capacity to identify improvement opportunities and design solutions.
  • You have strong analytical, research, and communication skills.
  • Customer Service experience
  • Advanced English level: written and spoken
  • Responsible, organized, and constant learner.

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