Remote Jobs on AfriSplash Remotely
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Remote (Full remote)
As a Refund Assistant, you'll be responsible for:
- Review and process refund requests following our Refund Policy.
- Escalate complex cases with the corresponding areas.
- Report trends and common problems customers are facing with our products.
- Contact customers to avoid bad reviews/chargebacks.
- Update internal training documents of the area.
What will make us choose you?
- Able to organize and prioritize your workload with excellent time management.
- You have a strong eye for details
- You have a strong capacity to identify improvement opportunities and design solutions.
- You have strong analytical, research, and communication skills.
- Customer Service experience
- Advanced English level: written and spoken
- Responsible, organized, and constant learner.
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