Remote Jobs on AfriSplash Remotely

Remote Jobs on AfriSplash Remotely

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BM Technologies
Remote (Full remote)
Fraud Investigator

Primary & Essential Responsibilities

路 First line review for triage, mitigation, investigation and recovery of allegations or suspicions of external customer asset fraud.

路 Request, examine, and analyze banks transmittal records and/or supporting documentation to determine chargeback eligibility.

路 Ensures quality standards and time constraints are met to prevent monetary losses.

路 Communicates with, customers, merchants, and leadership regarding fraud claims.

路 Maintain departmental procedures for assigned job functions.

路 Ensures accurate fraud reporting for fraudulent activity.

路 Notifies management of important developments (fraud trends) and potential problems (fraud detection/prevention)

路 Proficiency with Case Management System and reporting tools.

路 Conducting research utilizing available tools, systems, and the internet, consistent with the resolution of cases.

路 Assessment of client profile data against hits to ensure normal and expected activity.

路 Escalating relationship retention or termination decisions, and tracking account closures where applicable.

路 Proactively identify risks and drive mitigation activity to completion.

路 Work with management to escalate risks and incidents to appropriate risk & control areas to enhance risk management posture.

路 Take appropriate and timely actions to block and prevent future fraud while minimizing negative customer impact.

路 Performs other related duties as assigned by Manager.

Required Skills & Experience:

路 Degree preferred, high school diploma with 2-3 years in financial sector.

路 Ability to work in a fast-paced environment meeting deadlines and production goals.

路 Ability to apply sound judgment utilizing problem-solving skills.

路 Excellent verbal and written communication skills

路 Good organizational and time-management skills

路 Ability to handle multiple tasks simultaneously in a competent and professional manner.

路 Proficient with computers including Microsoft Word and Excel

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