Remote Jobs on AfriSplash Remotely

Primary & Essential Responsibilities

· First line review for triage, mitigation, investigation and recovery of allegations or suspicions of external customer asset fraud.

· Request, examine, and analyze banks transmittal records and/or supporting documentation to determine chargeback eligibility.

· Ensures quality standards and time constraints are met to prevent monetary losses.

· Communicates with, customers, merchants, and leadership regarding fraud claims.

· Maintain departmental procedures for assigned job functions.

· Ensures accurate fraud reporting for fraudulent activity.

· Notifies management of important developments (fraud trends) and potential problems (fraud detection/prevention)

· Proficiency with Case Management System and reporting tools.

· Conducting research utilizing available tools, systems, and the internet, consistent with the resolution of cases.

· Assessment of client profile data against hits to ensure normal and expected activity.

· Escalating relationship retention or termination decisions, and tracking account closures where applicable.

· Proactively identify risks and drive mitigation activity to completion.

· Work with management to escalate risks and incidents to appropriate risk & control areas to enhance risk management posture.

· Take appropriate and timely actions to block and prevent future fraud while minimizing negative customer impact.

· Performs other related duties as assigned by Manager.

Required Skills & Experience:

· Degree preferred, high school diploma with 2-3 years in financial sector.

· Ability to work in a fast-paced environment meeting deadlines and production goals.

· Ability to apply sound judgment utilizing problem-solving skills.

· Excellent verbal and written communication skills

· Good organizational and time-management skills

· Ability to handle multiple tasks simultaneously in a competent and professional manner.

· Proficient with computers including Microsoft Word and Excel