Remote Jobs on AfriSplash Remotely

Remote Jobs on AfriSplash Remotely

The gateway to Africa's remote workforce🌍

Remote (Full remote)
Customer Success Representative


  • You will be helping us full-time with customer support and success. This includes doing things such as:

  • Prioritizing support tickets and answering them as soon as possible
  • Hopping on Zoom calls to diagnose problems and educate users

Working directly with Engineering to funnel customer feedback and requests

  • Analyzing daily usage metrics to better understand users
  • Taking actionable steps to engage accounts based upon user engagement
  • Creating Intercom campaigns to engage and educate users
  • Working closely with Sales to help achieve cross-functional goals (onboarding, training, renewals, etc)

Since you will be the face of our company to customers, you will also:

  • Update knowledge base and make training videos
  • Help shape our roadmap based on customer feedback
  • Regularly update internal company wikis
  • Our customers are global, but we've noticed that most contact us between 10am-6pm EST (UTC-5).



  • 1-2+ years of customer support and account management experience
  • Technical chops (you can learn technical troubleshooting concepts quickly)
  • Great e-writing skills (you can clearly and cleanly communicate over email, Slack, chat, etc)
  • High level of organization and self-motivation


  • Past remote work experience
  • Worked at a startup or a SaaS company before
  • Experience with Salesforce (CRM) and Intercom (or similar tools)
  • Familiarity with Chrome Extensions

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